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We do not offer any refunds on any purchase and all sales are final. Please ensure your shipping address is complete and accurate before placing your order.
While our low carb, high protein pasta and rice come as close to a regular pasta or rice experience as it gets, they are not the exact same as regular pasta or rice. For that to happen, you'd need lots of starch and carbs!
If you are unsure whether our pasta or rice is right for you, please only purchase our smallest offering, a 2-pack. This way you can try Kaizen and see if it’s a product you and your family can enjoy. If this is your first time trying Kaizen, we highly recommend starting with our Fusilli or rice.
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If you received an incorrect order, or your order arrived damaged, please email us at support@kaizenfoodcompany.com no later than 14 days after receiving your order along with photos of what you received or the damage so we can send you a replacement.
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If an order arrives damaged, please email us with clear photos of the damage of both the interior and exterior of the box within 10 business days so we can issue a replacement. We cannot process damage claims without both the interior and exterior photos of your shipment.