Shipping Policy:

We know you're excited to receive your order, and we do our best to get it to you as quickly as possible! Below are the details of our shipping process, estimated delivery times, and important information regarding international orders.

 

Order Processing & Modifications

Customers have 30 minutes from the time they place an order to modify or cancel it using the link in their confirmation email. After this period, no changes are allowed, including to the shipping address. This is because we work quickly to get your order out the door. We will not be able to cancel or divert a package once your order is placed and this time has expired.

Orders are processed ASAP once placed, however, during peak seasons or low stock availability, processing times may take longer. We always strive to ship as fast as possible as we want you to enjoy your purchase quickly.

 

Shipping (U.S.)
We offer FREE shipping to the lower 48 states for orders over $50, and a flat rate in all other instances.

Virtually all of our orders deliver within 2-3 business days. While we aim to deliver within this timeframe, delays and mistakes can sometimes occur, and rest assured, if something goes wrong, we will work with you to make it right.

If an order is lost and tracking shows no movement for 15 consecutive days, we will gladly replace it at our cost.

If an order arrives damaged, please email us with clear photos of the damage within 10 business days so we can issue a replacement.

 

International Shipping
We currently ship to a select group of international countries. International shipments may take 5-30 days to deliver depending on the destination and customs processing times.

All import duties, taxes (including VAT), and other fees are determined by your local customs office and are the responsibility of the customer. Kaizen does not collect or benefit from these charges and has no control over whether they are applied. If you have questions regarding customs fees, we recommend checking with your local authorities before placing an order. Kaizen will not be able to offer any refunds, credits, or adjustments for these situations.

 

How to Track Your Order
Customers automatically receive an automated email confirmation when they place an order and another email with tracking information once their order ships. If you do not receive these emails, for fastest service, please check your spam folder before reaching out to support.

If you haven’t received tracking details or have any questions about your shipment, contact us at support@kaizenfoodcompany.com.