Shipping Policy:

We know you're excited to receive your order, and we do our best to get it to you as quickly as possible! Below are the details of our shipping process, estimated delivery times, and important information regarding international orders.

 

Order Processing & Modifications

Customers have 30 minutes from the time they place an order to modify or cancel it using the link in their confirmation email. After this period, no changes are allowed, including to the shipping address. This is because we work quickly to get your order out the door. We will not be able to cancel or divert a package once your order is placed and this time has expired.

Orders are processed ASAP once placed, however, during peak seasons or low stock availability, processing times may take longer. We always strive to ship as fast as possible as we want you to enjoy your purchase quickly.

 

Shipping

We offer FREE shipping to the lower 48 states for orders over $50, and a flat rate in all other instances.

Once shipped, delivery time depends on the method selected at checkout:

Standard Shipping

  • Typically arrives in 2-4 business days
  • Some orders may take 5-7 business days depending on location or carrier conditions

Express Shipping

  • Typically arrives in 2 business days once shipped
  • Timing may vary slightly in remote zones

International Shipping

  • Orders are generally delivered within 6 to 14 business days.

  • Customs procedures differ by country and may extend delivery up to 21 business days. These timelines are set by local customs and cannot be sped up, but we will assist you if any issues come up.

  • Duties, taxes, and VAT are automatically calculated at checkout

  • Total cost is shown before placing the order and no additional payment is required at delivery

While most orders arrive within the estimated timeframe, delays can occasionally occur. A package may arrive early, right on time, or slightly later depending on carrier conditions.

If an order is lost and tracking shows no movement for 15 consecutive days, we will gladly replace it at our cost.

If an order arrives damaged, please email us with clear photos of the damage within 10 business days so we can issue a replacement.

 

Shipping Protection

Shipping Protection gives you peace of mind with coverage if your package is damaged in transit, stolen, or does not arrive. 

You can turn on Shipping Protection in your cart with a quick toggle. When this optional coverage is added, you are protected in the event of a shipping issue. If something goes wrong with your order, we will replace the order or issue a refund.

If something happens with your shipment, please contact our team within 10 business days of the issue at support@kaizenfoodcompany.com with your order number, and we will work with you to resolve the issue.

Shipping Protection is completely optional, but we recommend it for apartments, shared mailrooms, businesses, and during peak shipping seasons.


How to Track Your Order

Customers automatically receive an automated email confirmation when they place an order and another email with tracking information once their order ships. If you do not receive these emails, for fastest service, please check your spam folder before reaching out to support.

If you haven’t received tracking details or have any questions about your shipment, contact us at support@kaizenfoodcompany.com.