We wish we didn’t have to, but unfortunately shipping is super expensive. The shipping charge doesn't even cover the full cost, Kaizen covers the balance. We try to keep shipping costs as low as possible while also providing super fast shipping.

Shipping Protection is optional and it gives you peace of mind with coverage if your package is damaged in transit, stolen, or does not arrive. 

You can turn Shipping Protection on or off in your cart with a quick toggle. With this optional coverage, you are protected in the event of a shipping issue. If something goes wrong with your order, we will replace the order or issue a refund.

If something happens with your shipment, please contact our team within 10 business days of the issue at support@kaizenfoodcompany.com with your order number, and we will work with you to resolve the issue. Again, please ensure you send us photos of both the interior and exterior of your package if there is damage.

Shipping Protection is completely optional, but we recommend it for apartments, shared mailrooms, businesses, and during peak shipping seasons.

While we wish we could offer single boxes, especially for first-time buyers, due to high shipping costs, it’s not economical for us to ship single packages at the moment. We do offer 2packs of our pasta and rice. If it is your first time trying Kaizen, we highly recommend starting off with a 2pack. 

We partner with a variety of carriers to ensure your order arrives as quickly and efficiently as possible. While we can’t guarantee a specific carrier for your delivery, if you have any special shipping requirements, please contact us before placing your order so we can help find the best solution.

Please note: We’re unable to accommodate carrier preferences after an order is placed, and we cannot be responsible for any returned packages due to shipping requirements not communicated to us in advance. Our priority is to make sure your package gets to you smoothly, so don’t hesitate to reach out beforehand!

Customers automatically receive an automated email confirmation when they place an order and another email with tracking information once their order ships. If you do not receive these emails, for fastest service, please check your spam folder before reaching out to support.

If you haven’t received tracking details or have any questions about your shipment, contact us at support@kaizenfoodcompany.com.

We’re mostly available online for now, but we’re looking to expand into retail soon! In the meantime, you can find Kaizen in select stores across the country. Use our store locator to find a store near you!

Yes, we offer international shipping. Our pasta is made in America and ships worldwide directly from our website. All shipping costs, duties, and taxes are shown at checkout so there are no surprise fees when your order arrives.

All duties, taxes, and VAT are calculated at checkout. You’ll see the full amount before placing your order and there will not be any additional fees when your package arrives.